To receive ADA assistance while using the Chicago Transit Authority (CTA), individuals can utilize paratransit services or request assistance directly from CTA personnel at stations and on vehicles. CTA buses are equipped with lifts or ramps, and operators are available to assist with boarding and exiting. For those unable to utilize fixed-route services due to a disability, ADA Paratransit is an option that requires advance reservations.
How do I get ADA assistance while using CTA?
Here’s a breakdown of how to access ADA assistance on the CTA
1. ADA Paratransit
- Eligibility: You must be certified by the Regional Transportation Authority as unable to use CTA or Pace fixed-route services due to a disability.
- Reservations: ADA Paratransit is a reservation-based service, and you must book your trips in advance, typically the day before.
- Contact: To apply for certification or learn more about the program, contact the RTA at 312-663-HELP (4357).
- Service Area: Paratransit operates within the same geographic areas and hours as the fixed-route services it complements.
2. Direct Assistance from CTA Staff
- Bus Assistance: All CTA buses are equipped with lifts or ramps, and operators will assist with deployment and boarding upon request.
- Rail Assistance: Customer assistance buttons are available at rail stations to request help with boarding, alighting, and navigating the station.
- Accessibility Features: Many CTA stations are equipped with elevators, accessible platforms, and other features to aid riders with disabilities.
- Customer Assistants: These personnel are available at stations to provide assistance with various needs, including navigating the station and using fare equipment.
3. Travel Training
- The RTA offers travel training programs to help individuals with disabilities and older adults learn how to use public transportation independently.
4. Ventra for Accessibility
- The Ventra system allows for electronic payment of fares and may offer a more convenient way to pay for rides, potentially eliminating the need for exact change.
CTA provides a range of options for riders with disabilities, from direct assistance on vehicles and at stations to specialized paratransit services. Taking advantage of these resources ensures that everyone can utilize the CTA system safely and efficiently.