How can I contact CTA security if I feel unsafe?

If you feel unsafe while using the CTA, you have several options for contacting security or seeking assistance.

In an immediate emergency or if your safety is threatened, call 911. This is the most crucial step for situations requiring immediate police or emergency response.
Notify a CTA employee: Bus operators, train operators, or customer assistants at stations can also request police or emergency assistance for you.
- On a bus: Inform the bus operator immediately.
- On a train: Activate the passenger intercom located under a blue light in each railcar to speak with the train operator.
- At a train station: Find a Customer Assistant or security guard on duty, or use the emergency call boxes/buttons on platforms or mezzanine booths.
Contact CTA Customer Service: For non-life-threatening concerns or to report incidents after the fact, you can reach them at 1-888-YOUR-CTA (1-888-968-7282), or online.
File a Police Report: You can call the local police non-emergency number (311 in Chicago) or visit a nearby police station.
Anonymous Reporting: You can report non-emergency incidents anonymously through CTA Customer Service.
Use the CTA Chatbot: The chatbot on the CTA website can also be used to report issues and provide feedback.

Remember to:

Be aware of your surroundings.
Trust your instincts. If something feels unsafe, report it.
Provide as much detail as possible when reporting an incident, such as date, time, location, route, vehicle number, direction of travel, and descriptions of individuals involved.