What are CTA rules for service animals and therapy pets?

On Chicago Transit Authority (CTA) vehicles and property, only service animals are allowed, unless they are in a closed, protective carrier that fits under a seat. Therapy pets, which provide comfort and companionship but are not individually trained to perform specific tasks for a person with a disability, are not permitted.

What are CTA rules for service animals and therapy pets?

Service Animals

  • Definition: Service animals are individually trained to work or perform tasks for people with disabilities. 
  • Allowed on CTA: Service animals are permitted on CTA vehicles and property, as long as they are under the owner’s control. 
  • Carriers: While small pets are allowed in carriers, service animals can be directly with their handlers, regardless of whether they are in a carrier. 
  • Behavior: Service animals must be well-behaved and not pose a direct threat to others. 
  • Removal: The CTA reserves the right to remove a service animal if it is out of control or poses a direct threat. 

Therapy Pets

  • Definition: Therapy pets provide comfort and companionship but are not trained to perform specific tasks. 
  • Not Allowed on CTA: Unless in a carrier, therapy pets are not permitted on CTA vehicles or property. 
  • Reason: The CTA and the Federal Transit Administration (.gov) limit access to service animals because they are specifically trained to assist individuals with disabilities, whereas therapy pets provide emotional support through their presence. 

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