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Yes, as of April 19, 2022, masks are no longer required on Metra trains. This change came after Governor Pritzker lifted the state’s mask mandate for public transportation. Can I ride Metra without a mask? While not required, Metra states that masks are welcome and remain an important preventative measure against COVID-19. They encourage passengers to […]

If you feel unsafe on a train, there are several things you can do to prioritize your safety. What should I do if I feel unsafe on the train? In addition to these actions, there are also general public transportation safety tips you can follow By following these tips, you can increase your situational awareness

To recover a lost item on Metra, the first step is to visit the Metra website’s lost and found page or contact the lost and found office at the downtown terminal of your train line. You can also call the office to inquire about your lost item. How do I recover a lost item on Metra? Steps

If the conductor doesn’t scan your Metra ticket, it’s generally recommended to keep the ticket handy and make sure it’s visible throughout your journey. While the conductor might not scan it, they may still check for it later, and it’s best to be prepared. What if the conductor doesn’t scan my Metra ticket? Here’s why What to

Yes, you can ride Metra without a printed ticket. Metra accepts mobile tickets purchased through the Ventra app. You can also use a physical or virtual Ventra card with a Regional Day Pass loaded onto it. Additionally, cash and coins are accepted when purchasing tickets on the train. Can I ride Metra without a printed ticket? Here’s a breakdown of

If the Metra app is not working, there are several alternative ways to purchase tickets and access Metra services. You can buy tickets at vending machines located at downtown and some outlying stations, or purchase a ticket directly from the conductor on the train. You can also use a physical Ventra card if you have one. If you need

To quickly contact Metra customer service, the fastest methods are using the Metra website contact form or calling their customer service line at (312) 322-6777. You can also find real-time service updates on their website, including alerts and schedules. How do I contact Metra customer service fast? Here’s a more detailed breakdown: 1. Contact Form 2. Phone 3.

Yes, you can typically get off a Metra train early if you miss your stop, as long as it’s at an official station stop.  Can I get off Metra early if I miss my stop? Here’s what you should do Important considerations In short, it’s generally possible to get off a Metra train at an

If you find yourself on the wrong Metra train, it’s best to inform the conductor as soon as possible. What if I board the wrong Metra train? Here’s how you might handle the situation To prevent this in the future

If your Metra train is delayed, check for announcements on the platform and on the train itself. You can also use the Metra website or the Ventra app to check for real-time updates. Metra also provides digital late slips for trains delayed six minutes or more. What should I do if my Metra train is delayed? Here’s a more detailed