To recover a lost item on Metra, the first step is to visit the Metra website’s lost and found page or contact the lost and found office at the downtown terminal of your train line. You can also call the office to inquire about your lost item.
How do I recover a lost item on Metra?
Steps to take
- Visit the Metra website: Find the “Lost and Found” section on the Metra website.
- Contact the Lost and Found:
- Inquire at the downtown terminal: Visit the downtown terminal used by your train line and inquire at the lost and found office.
- Call the office: Find the phone number for the lost and found office at the downtown terminal for your train line.
- Provide Details: Be ready to provide as much information as possible about your lost item, including:
- Detailed description of the item.
- Unique characteristics of the item.
- Run number of the train or bus (if applicable).
- Train line or station name.
- Time of day you traveled.
- Direction of travel.
Important Notes
- Metra and its rail service providers are not responsible for items left on trains.
- Items found on Metra trains or in stations are usually routed back to the downtown terminal lost and found offices.
- Be prepared to pick up the item in person if it is found.
- Consider the time it takes to process lost and found claims. It can take a few business days for items to be returned or for a response to your inquiry.