If you find yourself on the wrong Metra train, it’s best to inform the conductor as soon as possible.
What if I board the wrong Metra train?
Here’s how you might handle the situation
- Inform the Conductor: Let the conductor know you’ve boarded the wrong train. They can advise you on the next available stop to switch trains or suggest the best way to return to your intended route.
- Next Stop: You’ll likely need to get off at the next station and wait for the correct train or find an alternative way to reach your destination.
- No Refunds: Metra generally does not offer refunds for mistakes like boarding the wrong train or missing a stop.
- Ticket Validity: While the conductor might be accommodating, it’s possible your original ticket might not be valid on a different train or going in the opposite direction, potentially requiring you to purchase a new one to continue your journey.
To prevent this in the future
- Double-check the train line and destination before boarding.
- Consult the Metra schedules and station information beforehand, available through their website, trip planner, or by contacting their Passenger Services Department at 312-MY-METRA (312-696-3872).