If you lose your Ventra card, immediately report it lost to Ventra to protect your balance. If the card is registered, call 1.877.NOW.VENTRA (1.877.669.8368) to deactivate it and transfer any remaining balance to a new card. If it’s not registered, you can still get a new card but the balance is not recoverable.
What to do if I lose my CTA Ventra card while traveling?
Here’s a more detailed breakdown
1. Report the Loss
- If your card is registered, report it lost or stolen to Ventra as soon as possible.
- You can report it online at the Ventra website or by calling 1.877.NOW.VENTRA (1.877.669.8368).
- Have your card number and PIN ready if you call.
2. Replacement and Balance Transfer
- If your card is registered, Ventra will deactivate the lost card and transfer your remaining balance to a new card.
- A $5.00 replacement fee may apply.
- You can expect to receive the new card within 5-7 business days.
- If your card was not registered, the balance is not recoverable.
3. Temporary Travel
- While waiting for your replacement card, you can pay your fare with cash or by purchasing a temporary fare card at a Ventra vending machine.
4. Additional Tips
- Consider registering your Ventra card to protect your balance and make it easier to replace if lost or stolen.
- Keep your card number and PIN in a safe place, separate from the card itself.
- If you’re a student, you may be able to get a replacement card through your school administrator.
- Ventra also has a Lost and Found service for items left on CTA vehicles or at stations, though they don’t assume responsibility for lost items.