If the Metra app is not working, there are several alternative ways to purchase tickets and access Metra services. You can buy tickets at vending machines located at downtown and some outlying stations, or purchase a ticket directly from the conductor on the train. You can also use a physical Ventra card if you have one. If you need to contact Metra for assistance, you can call them at 312-MYMETRA.
What to do if the Metra app isn’t working?
Here’s a more detailed breakdown
1. Purchase Tickets at Stations
- Vending Machines: Most Metra stations have ticket vending machines where you can purchase One-Way Tickets, Day Passes, and Monthly Passes.
- Conductors: If you encounter issues with the app or vending machines, you can purchase a ticket directly from the conductor on the train.
2. Use a Physical Ventra Card
- Alternative to the App: If the app is down, a physical Ventra card can still be used to pay for fares.
- Availability: These cards can be purchased at transit stations and some retail locations.
3. Contact Metra Customer Service
- Phone: If you need assistance or have questions about the app or your Ventra card, you can call Metra customer service at 312-MYMETRA.
4. Troubleshoot the App
- Restart the app: Close and reopen the app to see if it resolves the issue.
- Check for updates: Ensure you have the latest version of the app installed.
- Restart your phone: A simple restart of your phone can sometimes resolve app glitches.
- Reinstall the app: If the issue persists, try deleting and reinstalling the app.
- Check for Ventra app issues: If it’s a widespread issue, you might find information or updates on the Ventra app’s Facebook page or online forums.